It would seem that it's a given that the beginning of good customer service is having the ability to be a good listener but unfortunately that is not always the case. There are so many reasons why listening and making your clients feel like they are being heard is so important. The more obvious reason is that if a client is not being listened to then how are you, the service provider, going to ensure they get what they need? When people procure the aid of a Realtor, they ha

This goes for texts, too. In today's world most people do prefer texting but answering the phone, old school that it may be, is still very important. If someone is taking the time to place the call, then they should expect a timely response. Sometimes a client doesn't want to text; they want a real conversation because what they have to say is important. And sometimes a new prospect doesn't feel comfortable texting someone they don't know. So, they call. And yes, I do get